I’m sitting outside of the Thompson Toyota dealership right now. My 2014 Avalon is having some tire pressure issues. As I sit here, I realize that not only do I bring my Avalon here to get service, but I also bring my 2012 Honda CRV here as well. Yes, a Honda to a Toyota dealership. You know why? Customer Service. It’s that simple.
Treating your customers well is the key. The money will follow. If you don’t treat your customers like royalty then eventually the money will stop coming in and you’ll have someone like me who brings a Honda to a Toyota dealership for service.
So what’s with the Honda dealership? They lack the customer service. They nickel and dime on every issue. This can go on, but I’m not here to bash anyone.
The point is that without good customer service, you’re going to lose money.
Here at Goldstein Media, we pride ourselves on customer service. We tell our clients that if there is an issue that we “technically” have 24 hours to get everything fixed. But you know what? We often get it done within the hour if not sooner. The idea is under promise and over deliver. It’s because of this, that our clients stay with us for years.
The digital marketing and especially the search engine optimization (SEO) and web design space is notorious for bad customer experiences.
So many web designers and SEOs seem to have chips on their shoulders. They provide less than optimal service and their reviews reflect this. And you know what? They lose clients and lose money because of this.
You know who gets the clients and the money, companies like mine, where we prioritize and pride ourselves on our customer service.
How do you prioritize customer service with your company? I’d love to hear about it. Post your thoughts in the comments below or reach out to us on social media. We’re @goldsteinmedia in most spots. If you’re fed up with bad customer service and are looking for a new agency to work with, schedule a free 30-minute consultation.